Terms of use

Conditions of use

1. Purpose

The following terms regulate the access and use of the services provided via this website (“Website”) that Volotea, S.L, with tax ID number *B*64841927, registered address at Aeropuerto de Asturias, Santiago del Monte (Castrillón), 33459, Spain and registered at the Commercial Registry of Asturias, Sheet 64, Volume 4282, inscription 2 AS-53816 and contact telephone number: +34-931171777 (“Volotea”), provides for the user (“User”).

The use of the website by the User implies acceptance of the provisions contained in these conditions as published by Volotea at the time the User accesses the website. Volotea informs Users that these conditions of access and use of the Website are subject to change without notice, therefore it is recommended that you visit the website for periodic reading of its contents.

The use of certain services offered to Users through the website may be subject to specific conditions, which depending on the case, may substitute, complete and / or modify the present conditions. Therefore, prior to the use of these services, the User must read carefully and accept the corresponding conditions that may apply.

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2. Contents

Volotea will reasonably attempt to ensure that the contents of the website are updated and revised, without this implying any guarantee about the accuracy, currency or completeness of the information provided. Volotea does not guarantee that the information contained on the website is accurate, complete or current and expressly disclaims any liability for errors or omissions in the information contained on the website.

Similarly, Volotea shall in no way be responsible for:

  • Contents that may directly or indirectly be displayed on the website via links or hyperlinks, which may be withdrawn unilaterally by Volotea at any time. Links contained on the website do not indicate the existence of any contractual relationship between the business owners of the referenced websites and Volotea.

  • Information eventually provided by the Users through the website or any forum that could be linked to it. In this sense, the User agrees to

    1. Not use any of the materials and information contained on this website for illegal purposes, expressly forbidden in these conditions and / or in the special conditions, if any, are enabled and

    2. To make diligent use of the website and the services available therefrom, in accordance with current legislation, morality, these conditions and, where applicable, special conditions which may be applicable, and maintain the due respect towards other Users.

Volotea reserves the right to remove, without notice or further notice, the links that appear on the website and / or deny access to anyone who fails to comply with these conditions, and reserves the right to take legal action as it may deem appropriate.

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3. Conditions of access

Volotea undertakes to make every effort to provide navigation on the website under the best conditions and avoid causing any damage to Users. However, Volotea does not guarantee the availability, continuity and operation of the website and therefore excludes all liability for damages of any kind that may arise from difficulties experienced by users when accessing and using the website.

In particular, Volotea shall not be liable for any damage that may result to the Users by an improper use of the Website, or either by blackouts or interruptions in telecommunications that could affect the sales of its products or services through the website.

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4. Industrial property and intellectual property

Industrial property

The distinctive signs (graphics or names) that appear on this website are duly registered. Volotea holds the exclusive right to use the above signs for commercial purposes and therefore their use by third parties is prohibited without express authorization.

The possible presence on the website of distinctive signs owned by a third party is made with the permission of their rightful owners.

Domain name

The domain name "volotea.com" and all those used for direct access to this website are owned by Volotea who holds exclusive rights over them. The improper use of the above for commercial purposes would be a violation of the rights conferred by its registration.

Intellectual property

The content, texts, photographs, designs, logos, images, sounds, videos, animations, recordings, computer programs, source codes and, in general, any intellectual property existing on this website is protected by the legislation on intellectual property.

Access to the website does not grant the User any rights over its contents, which may not be used, reproduced, distributed, modified, transferred, conveyed or transformed by any User without the prior written consent of Volotea.

Volotea reserves the right to take appropriate legal action against Users who infringe the rights of intellectual property.

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5. Intellectual property

5.1. All the contents, tools, and technological developments of the Platform are the property of Volotea or third parties with which it has made agreements and are protected by industrial and intellectual property legislation. 

5.2. Reproduction, modification, distribution or any other unauthorised use of the aforementioned contents without Volotea's express, prior consent is prohibited. 

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6. Megavolotea

The purchase of the Megavolotea service (“Megavolotea”) is subject to you (the "User") accepting the General Conditions of Carriage and the Terms of Use of Volotea’s website (www.volotea.com). By purchasing it, the User is deemed to agree to the terms and conditions of the General Conditions of Carriage and the Terms of Use of the website, including the terms and conditions of the Megavolotea service.

    1. A. Megavolotea service subscription contracted before January 1, 2026

        1. 1. The User may subscribe to the Megavolotea service: (a) during the ticket booking process, (b) in the Megavolotea registration section or (c) from the private section of the User Profile, all of which are accessible from Volotea’s website (www.volotea.com). To subscribe, the User must pay the annual fee in force at the time of subscription (hereinafter, the “Fee”). The amount of the Fee may be consulted in the Fares section of Volotea’s website. The Megavolotea subscription will imply automatic registration in the User Profile.

          2. When requesting the Megavolotea service subscription or using the benefits of said service, the User is obliged to provide and keep accurate, truthful and up-to-date all information required in the User Profile. Otherwise, Volotea may cancel the Megavolotea subscription, as well as any subsequent purchase benefiting from any of the Megavolotea advantages. In this regard, it is the sole responsibility of the User to update the information contained on the User Profile page.

          3. The Megavolotea service subscription shall be valid for one (1) year from the subscription date, although Volotea reserves the right to extend the initial duration free of charge for up to a maximum of thirty (30) days. Once the initial term has expired, the Megavolotea service subscription will be automatically renewed for periods of one (1) year, unless the User selects, at any time before the expiry date shown in their User Profile, the option to cancel such automatic renewal through the User Profile page. To deactivate the automatic renewal of the Megavolotea service:

            1. a) Access your User Profile.

              b) Click on Megavolotea.

              c) Check the renewal date and click on “Do not renew my Megavolotea subscription” and then on Confirm, once you have selected the reason for cancellation.

              Note: even if you deactivate the automatic renewal, you may continue to enjoy the benefits of the Megavolotea service until the end date of the current subscription.

          4. The amount of the Fee in force at the time of renewal will be charged to the same payment method indicated by the User when initially subscribing to the Megavolotea service, unless the User indicates a different method in their User Profile, in which case it will be charged to the latter; all without prejudice to the right to cancel the automatic renewal at any time as indicated in the preceding section.

          5. The Megavolotea service subscription is personal and non-transferable. The User must notify Volotea through any of Volotea’s Communication Channels (Customer Service and website) as soon as they become aware of any unauthorized use of their Megavolotea service subscription.

          6. The User may not purchase Tickets benefiting from any of the advantages offered by the Megavolotea service for resale or commercial use. Only natural persons may be Users; under no circumstances companies or entities of any kind, nor travel agencies or tour operators.

          Advantages of the Megavolotea service contracted before January 1, 2026

          1. The Megavolotea service subscription offers the following advantages:

            1. a) Users may book certain Volotea flights at exclusive fares that are only accessible and available to Megavolotea Users.

              b) Users will periodically receive Volotea newsletters at the email addresses provided in their User Profile, featuring special fares, offers and promotions on Volotea flights that will be accessible exclusively to Megavolotea Users.

          2. All promotions, fares and any other special offers provided by Volotea are subject to the terms and conditions applicable to that specific offer. The Megavolotea service subscription does not guarantee that special fares, offers and promotions will be available at the time of booking.

          3. The User may book as many tickets as are available, with a maximum of 4 passengers per ticket, at the Megavolotea special price provided that one of the passengers in the booking is the User.

          Payment of the Megavolotea Fee contracted before January 1, 2026

          1. To subscribe to the Megavolotea service, the User must pay the full amount of the Fee. The User may cancel the subscription within the first 30 days provided that no ticket has been purchased at the Megavolotea special price at the time of cancellation, in which case the Fee amount will be refunded to the Credits account associated with the User Profile.

          2. Except as indicated in the previous section, the Fee shall not be refundable, either in whole or in part. Once the initial one (1) year period from subscription has expired, Volotea will automatically charge the renewal Fee unless it is cancelled as indicated above.

          3. Volotea may change the amount of the Fee or any of its renewals at any time, notifying the User in advance. Any increase in the Fee or any of its renewals will take effect upon renewal. The amount of the Fee may always be consulted in the Fares section.

      B. Subscription or renewal of the Megavolotea membership as from January 1, 2026.

        1. 1. To become a Megavolotea member, the User must purchase the Megavolotea “voucher” through any of the following channels: (a) during the ticket booking process, (b) in the Megavolotea registration section or (c) from the private section of the User Profile, all of which are accessible from Volotea’s website (www.volotea.com). To purchase the “voucher”, the User must pay the amount in force at the time of purchase (hereinafter, the “Payment”). The Payment amount may be consulted in the Fares section of Volotea’s website. The purchase of the Megavolotea “voucher” will imply automatic registration in the User Profile.

          2. The purchase of the Megavolotea voucher grants the User a balance of NINE HUNDRED (900.00) EUROS, which the User may use to purchase flights and flight-related services, in accordance with the options and conditions offered by Volotea. The User may use the voucher balance during the membership validity period. Once this period has expired, any remaining voucher balance, if any, may not be redeemed and will not be refunded.

          3. The Megavolotea membership shall have a duration of one (1) year from the date of purchase of the voucher or until the amount thereof is exhausted, whichever occurs first. Once the validity period has expired, the voucher purchase will be made automatically, renewing the membership for successive periods of one (1) year, unless the User deactivates the automatic purchase at any time before the expiry date shown in their User Profile, using the option available for this purpose in the User Profile.

          Note: Deactivating the automatic voucher purchase will not affect the benefits of the Megavolotea service already contracted. The User may continue to enjoy such benefits on all flights purchased during the validity period of their membership.

          4. The amount of the Payment in force at the time of the automatic purchase will be charged to the same payment method indicated by the User when first purchasing the Megavolotea “voucher”, unless the User indicates a different method in their User Profile, in which case it will be charged to the latter; all without prejudice to the right to cancel the automatic purchase at any time as indicated in the preceding section.

          5. The Megavolotea “voucher” is personal and non-transferable. The User must notify Volotea through any of Volotea’s Communication Channels (Customer Service and website) as soon as they become aware of any unauthorized use of their Megavolotea “voucher”.

          6. The User may not use the “voucher” to purchase Tickets benefiting from any of the advantages offered by Megavolotea for resale or commercial use. Only natural persons may be Users; under no circumstances companies or entities of any kind, nor travel agencies or tour operators.

          7. When purchasing the Megavolotea “voucher” or using its benefits, the User is obliged to provide and keep accurate, truthful and up-to-date all information required in the User Profile. Otherwise, Volotea may cancel the Megavolotea “voucher”, as well as any subsequent purchase benefiting from any of the advantages of Megavolotea. In this regard, it is the sole responsibility of the User to keep the information contained on the User Profile page up to date.

          Advantages of the Megavolotea membership contracted or renewed as from January 1, 2026

          1. The Megavolotea membership offers the following advantages:

            1. a) Users may use the Megavolotea “voucher” on certain Volotea flights, as a method of consideration for fares and services.

              b) Users will periodically receive Volotea newsletters at the email addresses provided in their User Profile, featuring offers and promotions on Volotea flights that will be accessible exclusively to Megavolotea Users.

          2. All promotions, fares and any other special offers provided by Volotea are subject to the terms and conditions applicable to that specific offer. The Megavolotea membership does not guarantee that special Fares, offers and promotions will be available at the time of booking.

          3. The User may book as many tickets as are available, with a maximum of 5 passengers per ticket, using the Megavolotea “voucher” provided that one of the passengers in the booking is the User. The possibility of changing the User’s name on the ticket is not permitted.

      C. Right of withdrawal

        1. 1. In accordance with consumer protection regulations, you may withdraw from the contract, without stating any reason, within a period of thirty calendar days from the date on which it was concluded. To exercise the right of withdrawal, it is necessary to inform Volotea of your decision to withdraw from this contract by means of an explicit statement, which must be sent through Volotea’s communication channels. For this purpose, you may use the withdrawal form here available.

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7. Megavolotea Trial

The subscription to the Megavolotea Trial service (“Megavolotea Trial”) is subject to you (the "User") accepting the General Conditions of Carriage and the Conditions of Use of Volotea’s website (www.volotea.com). By subscribing to the Megavolotea Trial service, the User is deemed to agree to the terms and conditions of the General Conditions of Carriage and the Conditions of Use of the website, including the terms and conditions of the Megavolotea Trial and Megavolotea services, respectively.

    1. A. Subscription to the Megavolotea Trial service prior to January 1, 2026

        1. 1. The User may subscribe to the Megavolotea Trial service during the ticket booking process. By selecting the Megavolotea fare and continuing the booking process with that fare selected, the User agrees that they are requesting the acquisition of a fifteen (15) day free trial of Megavolotea from the time the booking is made (the “Trial Period”). To subscribe to the Megavolotea Trial service, at least one booking with Volotea must be purchased together with the subscription to the Megavolotea Trial service.

          2. During the Trial Period, the User may make use of the benefits of the Megavolotea service, subject to the terms and conditions set out in this section.

          3. The subscription to the Megavolotea Trial service will be free of charge during the Trial Period. Once the Trial Period has ended, unless the User has selected, at any time before the expiration of the Trial Period, the option to cancel the subscription through the User Profile page, the User agrees to subscribe to the Megavolotea service and, consequently, Volotea will automatically charge the annual fee in force at the time of subscription (hereinafter, the “Fee”). The amount of the Fee can be consulted in the fares section of Volotea’s website.

          4. The Fee in force at the time of subscription to Megavolotea will be charged to the same payment method indicated by the User when initially subscribing to the Megavolotea Trial service, unless the User indicates a different payment method in their User Profile, in which case it will be charged to the latter; all without prejudice to the right to cancel the automatic renewal at any time as indicated in the following section.

          5. To deactivate the Megavolotea Trial service and, consequently, deactivate the Megavolotea subscription once the Trial Period has ended, the User must:

            1. a) Access your User Profile.

              b) Click on Megavolotea.

              c) Check the renewal date and click on “Do not renew my Megavolotea subscription” and then Confirm, once you have selected the reason for cancellation.

              Note: even if you deactivate the automatic renewal, you may continue to enjoy the benefits of the Megavolotea service until the end date of the current subscription.

          6. Subscription to the Megavolotea Trial service implies automatic registration in the User Profile, as well as acceptance of the terms and conditions of the Megavolotea service.

          7. When requesting the subscription to the Megavolotea Trial service or using the benefits of such service, the User is obliged to provide and keep accurate, truthful, and up-to-date all information required in the User Profile. Otherwise, Volotea may cancel the Megavolotea Trial subscription, as well as any subsequent purchase benefiting from any of the Megavolotea advantages. In this regard, it is the sole responsibility of the User to update the information contained in the User Profile page.

          8. The Megavolotea Trial subscription is personal and non-transferable. The User must notify Volotea through any of the Volotea communication channels (Customer Service and website) as soon as they become aware of any unauthorized use of their Megavolotea Trial subscription.

          9. The User may not purchase Tickets benefiting from any of the advantages offered by the Megavolotea Trial service for resale or commercial use. Only natural persons may be Users; under no circumstances companies or entities of any kind, nor travel agencies or tour operators.

          Benefits of the Megavolotea Trial service contracted prior to January 1, 2026

          1. The Megavolotea Trial subscription offers the same benefits as a User subscribed to the Megavolotea service, but only and exclusively during the Trial Period. In order to make use of the Megavolotea benefits, the User must be subscribed to the Megavolotea service at the time such benefits are used. Therefore, if the User decides not to subscribe to the Megavolotea service once the Trial Period ends, they will not be able to use the benefits from that moment onwards. Being a Megavolotea user is an essential requirement in order to use the benefits offered by the Megavolotea service.

          Payment of the Fee upon expiration of the Megavolotea Trial contracted prior to January 1, 2026

          1. During the Trial Period, the Megavolotea service will be free of charge. Once the Trial Period has ended, in order to subscribe to the Megavolotea service, the User must pay the full amount of the Fee.

          2. At the time of subscription to the Megavolotea service, the Megavolotea Trial service will end and the User will become a Megavolotea user, from which moment the terms and conditions of the Megavolotea service described in the following section shall apply, or by clicking here .

      B. Contracting the Megavolotea Trial service as of January 1, 2026

        1. 1. The User may contract the Megavolotea Trial service during the ticket booking process. By selecting the Megavolotea fare and continuing the booking process with that fare selected, the User agrees that they are requesting the acquisition of a fifteen (15) day free trial of Megavolotea from the time the booking is made (the “Trial Period”). To contract the Megavolotea Trial service, at least one booking with Volotea must be purchased together with the contracting of the Megavolotea Trial service.

          2. During the Trial Period, the User may make use of the benefits of the Megavolotea service, subject to the terms and conditions set out in this section.

          3. Contracting the Megavolotea Trial service will be free of charge during the Trial Period. Once the Trial Period has ended, unless the User has selected, at any time before the expiration of the Trial Period, the option to cancel the service through the User Profile page, the User agrees to contract the Megavolotea “voucher” and, consequently, Volotea will automatically charge the amount in force at the time of purchase (hereinafter, the “Payment”). The amount of the Payment can be consulted in the fares section of Volotea’s website.

          4. The Payment amount in force at the time of acquiring the Megavolotea “voucher” will be charged to the same payment method indicated by the User when initially contracting the Megavolotea Trial service, unless the User indicates a different payment method in their User Profile, in which case it will be charged to the latter; all without prejudice to the right to cancel the automatic renewal as indicated in the following section.

          5. To deactivate the Megavolotea Trial service and, consequently, deactivate the acquisition of the Megavolotea “voucher” once the Trial Period has ended, the User must deactivate the automatic purchase of the voucher through the option available for this purpose in the User Profile.

          Note: even if you deactivate the automatic purchase, you may continue to enjoy the benefits of the Megavolotea service until the end date of the current service. Contracting the Megavolotea Trial service implies automatic registration in the User Profile, as well as acceptance of the terms and conditions of the Megavolotea service.

          6. When requesting the contracting of the Megavolotea Trial service or using the benefits of such service, the User is obliged to provide and keep accurate, truthful, and up-to-date all information required in the User Profile. Otherwise, Volotea may cancel the Megavolotea Trial service, as well as any subsequent purchase benefiting from any of the Megavolotea advantages. In this regard, it is the sole responsibility of the User to update the information contained in the User Profile page.

          7. The Megavolotea Trial service is personal and non-transferable. The User must notify Volotea through any of the Volotea communication channels (Customer Service and website) as soon as they become aware of any unauthorized use of their Megavolotea Trial service.

          8. The User may not purchase Tickets benefiting from any of the advantages offered by the Megavolotea Trial service for resale or commercial use. Only natural persons may be Users; under no circumstances companies or entities of any kind, nor travel agencies or tour operators.

          Benefits of the Megavolotea Trial service contracted as of January 1, 2026

          The Megavolotea Trial service offers the same benefits as a User who has acquired the Megavolotea “voucher”, but only and exclusively during the Trial Period. In order to make use of the Megavolotea benefits, the User must have acquired the Megavolotea “voucher” at the time such benefits are used. Therefore, if the User decides not to acquire the Megavolotea “voucher” once the Trial Period ends, they will not be able to use the benefits from that moment onwards. Being a Megavolotea user is an essential requirement in order to use the benefits offered by the Megavolotea service.

          Payment upon expiration of the Megavolotea Trial contracted as of January 1, 2026

          1. During the Trial Period, the Megavolotea service will be free of charge. Once the Trial Period has ended, in order to acquire the Megavolotea “voucher”, the User must pay the full amount of the Payment.

          2. At the time of acquiring the Megavolotea “voucher”, the Megavolotea Trial service will end and the User will become a Megavolotea user, from which moment the terms and conditions of the Megavolotea “voucher” described in the following section shall apply, or by clicking here .

      C. Right of withdrawal

        1. 1. In accordance with consumer protection regulations, you may withdraw from the contract, without stating any reason, within a period of thirty (30) calendar days from the date on which it was entered into. To exercise the right of withdrawal, it is necessary to notify Volotea of the decision to withdraw from this contract by means of an explicit statement, which must be sent through Volotea’s communication channels. For this purpose, you may use the withdrawal form available here .

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8. Megavolotea Plus

The purchase of the Megavolotea Plus service (“Megavolotea Plus”) is subject to you (the "User") accepting the General Conditions of Carriage and the Terms of Use of Volotea’s website (www.volotea.com). By purchasing it, the User is deemed to agree to the terms and conditions of the General Conditions of Carriage and the Terms of Use of the website, including the terms and conditions of the Megavolotea Plus service.

    1. A. Subscription to the Megavolotea Plus service prior to January 1, 2026

        1. 1. The User may subscribe to the Megavolotea Plus service: (a) during the ticket booking process, (b) in the Megavolotea Plus registration section, or (c) from the private section of the User Profile, all of which are accessible from Volotea’s website (www.volotea.com). To subscribe, the User must pay the annual fee in force at the time of subscription (hereinafter, the “Fee”). The amount of the fee can be consulted in the fares section of Volotea’s website. Subscribing to Megavolotea Plus will automatically register the User in the User Profile.

          2. When requesting a subscription to the Megavolotea Plus service or using its benefits, the User must provide and maintain all information required in the User Profile accurate, truthful, and up to date. Otherwise, Volotea may cancel the Megavolotea Plus subscription, as well as any subsequent purchase benefiting from any of the Megavolotea Plus advantages. It is solely the User’s responsibility to update the information in their User Profile.

          3. The Megavolotea Plus subscription will be valid for one (1) year from the subscription date, although Volotea reserves the right to extend the initial duration free of charge for up to thirty (30) days. After the initial period, the subscription will automatically renew for successive one (1) year periods, unless the User selects, at any time before the expiration date shown in their User Profile, the option to cancel automatic renewal via the User Profile page.

            1. a) Access your User Profile.

              b) Click on Megavolotea Plus.

              c) Check the renewal date and click on “Do not renew my Megavolotea Plus subscription” and then Confirm, after selecting the reason for cancellation.

              Note: even if you deactivate automatic renewal, you may continue to enjoy the benefits of the Megavolotea Plus service until the end date of the current subscription.

          4. The Fee amount in force at the time of renewal will be charged to the same payment method indicated by the User when first subscribing to the Megavolotea Plus service, unless the User indicates a different method in their User Profile, in which case it will be charged to that method; without prejudice to the right to cancel automatic renewal at any time as described above.

          5. The Megavolotea Plus subscription is personal and non-transferable. The User must notify Volotea through any of the Volotea communication channels (Customer Service and website) as soon as they become aware of any unauthorized use of their Megavolotea Plus subscription.

          The User cannot purchase Tickets benefiting from any of the advantages offered by the Megavolotea Plus service for resale or commercial use. Only individuals may be Users; companies, entities, travel agencies, or tour operators are excluded.

          Advantages of the Megavolotea Plus service subscribed prior to January 1, 2026

          1. Subscribing to the Megavolotea Plus service provides the following benefits:

            1. a) Users may book certain Volotea flights at exclusive fares available only to Megavolotea Plus Users.

              b) Users will periodically receive Volotea newsletters at the email addresses provided in their User Profile, with special fares, offers and promotions accessible only to Megavolotea Plus Users.

          2. All promotions, fares and any other special offers provided by Volotea are subject to the terms and conditions of that specific offer. Subscription to Megavolotea Plus does not guarantee that special fares, offers, or promotions will be available at the time of booking.

          3. The User may book as many tickets as are available at the special Megavolotea Plus price, provided that one of the passengers is the User. Companions may only use the service advantages if the User is also travelling in the same booking. Name changes on the User’s ticket are not allowed.

          Payment of the Megavolotea Plus Fee subscribed prior to January 1, 2026

          1. To subscribe to the Megavolotea Plus service, the User must pay the Fee in full. The User may cancel the subscription within the first 30 days provided no ticket has been purchased at the Megavolotea Plus special price at the time of cancellation, in which case the Fee will be refunded to the Credits account associated with the User Profile.

          2. Except as indicated above, the Fee is non-refundable, in whole or in part. After the initial one (1) year period from subscription, Volotea will automatically charge the renewal Fee unless it is cancelled as described above.

          3. Volotea may change the Fee or any renewal at any time, notifying the User in advance. Any increase will take effect at the time of renewal. The Fee amount is always available in the fares section.

      B. Purchase or renewal of the Megavolotea Plus membership as of January 1, 2026

        1. 1. To become a Megavolotea Plus member, the User must purchase the Megavolotea Plus “voucher” via: (a) the ticket booking process, (b) the Megavolotea Plus registration section, or (c) the private section of the User Profile, all accessible from Volotea’s website (www.volotea.com). To acquire the “voucher”, the User must pay the amount in force at the time of acquisition (hereinafter, the “Payment”). The Payment amount can be consulted in the fares section. Acquiring the Megavolotea Plus “voucher” automatically registers the User in the User Profile.

          2. Acquiring the Megavolotea Plus voucher gives the User a balance of ONE THOUSAND EIGHT HUNDRED (1800.00) EUROS, which may be used to purchase flights and related services according to Volotea’s options and conditions. The User may use the balance during the voucher validity period. After this period, any remaining balance will not be redeemable or refundable.

          3. The Megavolotea Plus membership lasts one (1) year from the voucher purchase date or until the voucher balance is exhausted, whichever occurs first. After expiry, the voucher purchase will be automatically renewed for successive one (1) year periods unless the User disables automatic purchase before the expiration date shown in their User Profile.

          Note: Disabling automatic purchase does not affect previously contracted Megavolotea Plus benefits. The User may continue enjoying them for all flights booked during the membership period.

          4. The Payment amount in force at the time of automatic purchase will be charged to the same payment method used initially unless the User specifies another method in their User Profile.

          5. The Megavolotea Plus “voucher” is personal and non-transferable. The User must notify Volotea through any of the Volotea communication channels immediately upon discovering any unauthorized use.

          6. The User cannot redeem the Megavolotea Plus “voucher” for tickets benefiting from any advantages for resale or commercial use. Only individuals may be Users; companies, entities, travel agencies, or tour operators are excluded.

          Advantages of the Megavolotea Plus membership contracted or renewed as of January 1, 2026

          1. The Megavolotea Plus membership offers the following advantages:

            1. a) Users may use the Megavolotea Plus “voucher” to book certain Volotea flights as a method of payment for fares and services.

              b) Users will periodically receive Volotea newsletters at the email addresses provided in their User Profile containing offers and promotions accessible only to Megavolotea Plus Users.

          2. All promotions, fares and other special offers provided by Volotea are subject to the terms and conditions of that specific offer. Megavolotea Plus membership does not guarantee that special fares, offers, or promotions will be available at the time of booking.

          3. The User may book as many tickets as are available, with a maximum of nine (9) passengers per ticket, using the Megavolotea Plus “voucher”, provided that one of the passengers is the User. Companions may only use the service advantages if the User is also travelling in the same booking. Name changes on the User’s ticket are not allowed.

          Payment of the Megavolotea Plus “voucher”

          1. To acquire the Megavolotea Plus “voucher”, the User must pay the Payment amount in full. The User may cancel the membership within the first 30 days provided the “voucher” has not been redeemed for any ticket or service, in which case the Payment will be refunded to the same payment method associated with the User Profile.

          2. Except as indicated above, the Payment is non-refundable, in whole or in part.

          3. Volotea may update the Payment amount at any time, notifying the User in advance. Any update will take effect in the next automatic purchase. The Payment amount is always available in the fares section.

      C. Right of withdrawal

        1. Under consumer regulations, you may withdraw from the contract, without indicating a reason, within thirty calendar days from the contract date. To exercise the right of withdrawal, Volotea must be notified of your decision through an explicit statement sent via the Volotea communication channels. You may use the revocation form available here.

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8. Gift Card

1. Definitions

1.1 Gift Card: prepaid payment method issued by Volotea S.L., which grants the Bearer the right to use the loaded balance solely for purchasing flight tickets and/or additional services offered directly by Volotea S.L.

1.2 Customer: the individual who acquires the Gift Card.

1.3 Bearer: any individual who uses the Gift Card as a payment method in a purchase.

2. Gift Card not registered to a specific individual

2.1 The Gift Card is not registered to a specific individual and can be used by any Bearer.

2.2 The Bearer is solely responsible for safekeeping, looking after and using the Gift Card. Volotea S.L. accepts no liability for any loss, theft, damage, counterfeiting and improper use of the Gift Card.

3. Validity

3.1 The Gift Card is valid for 12 (twelve) months from its issue date.

3.2 Once this period has expired, any unused balance will expire automatically, with no subsequent refund, compensation or extension of the validity.

4. Purchasing the Gift Card

4.1 The Gift Card amount may range from €20 minimum to €500 maximum, inclusive.

4.2 An additional €2 service fee will be charged when purchasing the Gift Card.

4.3 The Gift Card can be acquired using any payment method accepted by Volotea S.L., with the exception of Volotea Credit and other vouchers.

4.4 The Gift Card cannot be used to acquire other gift cards.

4.5 The Gift Card can only be acquired and used in euros (EUR). If it is purchased using a card or account in another currency, the payment-method issuer will apply the corresponding exchange rate.

5. Using the Gift Card

5.1 The Gift Card can be used as a payment method for fully or partially paying for purchases made through Volotea S.L.’s official channels.

5.2 If the booking amount is more than the available balance, the difference must be paid using another accepted payment method.

5.3 If the booking amount is less than the available balance, the remaining amount on the Gift Card will remain active until the expiry date.

5.4 More than one Gift Card may be used for a single booking.

6. Usage restrictions

6.1 The Gift Card is valid solely for purchasing flight tickets and additional services offered by Volotea S.L.

6.2 It cannot be used for purchasing Megavolotea or Megavolotea Plus subscriptions, making Codeshare bookings or purchasing services provided by third parties (such as car hire).

6.3 It can be used with bookings made using applicable promotions or discounts.

6.4 The Gift Card cannot be exchanged for cash or be transferred to bank accounts, loyalty schemes or other payment methods.

6.5 Volotea S.L. reserves the right to reject transactions with Gift Cards where there is evidence of fraudulent use, alteration and tampering.

7. Cancellations and refunds

7.1 If a flight where the ticket is acquired using a Gift Card is cancelled, the corresponding amount will be credited back onto the same Gift Card only or, alternatively, onto a new Gift Card for the same amount.

7.2 There will be no cash refunds or transfers to other payment methods under any circumstances, unless applicable legal regulations dictate otherwise.

8. Amendments and limited liability

8.1 Volotea S.L. may amend these Terms and Conditions at any time. These amendments will not affect any Gift Cards already issued, except in relation to their future use.

8.2 Volotea S.L. will not be liable if the Gift Card cannot be used due to force majeure, technical faults or regulatory provisions limiting its use.

9. Acceptance

By using the Gift Card, the Customer and Bearer fully accept these Terms and Conditions.

10. Personal-data processing

Personal data used to manage the purchase of the Gift Card will be processed by Volotea, S.L. solely for the purpose of establishing the contractual relationship with the purchaser and issuing the Gift Card, sending it to the address provided by the purchaser. This information will be processed based on the contractual obligations assumed between the parties and will be retained for the legally required periods (for example, up to 3 years for matters related to consumer law, 4 years for tax obligations, or 5 years for civil code personal claims). Personal data will not be disclosed to any third parties, except for service providers involved in processing on behalf of Volotea. For more information about the processing of your personal data, please consult our privacy policy on the website.

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